1. ACCEPTANCE OF THE BOOKING
2. RATES AND PAYMENTS
3. ADDITIONAL SECURITY DEPOSIT
4. CANCELLATIONS
5. DOCUMENTATION
6. AVAILABILITY OF SERVICE
7. PETS AND ANIMALS
8. SMOKING
9. USE OF THE POOL (AND SPA AT FAIRWAY RETREAT VILLA)
10. POOL HEATING
11. INSECTS
12. BEHAVIOUR
13. KEYS AND LOCKS
14. BROCHURE / INTERNET DESCRIPTIONS
15. LIMITATION OF LIABILITY
16. CONTRACT
17. COMPLAINTS
    

1. ACCEPTANCE OF THE BOOKING
   
   
   1. A booking can only be confirmed when we receive the booking form and deposit. Provisional bookings will be held for up to seven days to allow time for the booking form and deposit to arrive. After receipt of the booking form and deposit, we will decline all further enquiries for the relevant dates required.
   2. The person who signs the Booking Form certifies that he or she is authorised to agree to the Booking Terms and Conditions on behalf of all persons included on the Booking Form, including those substituted or added at a later date. The signatory must be a member of the party occupying the villa and must be over 21 years of age. Bookings cannot be accepted unless at least one member of the party is over 21 years of age. The signatory is responsible in ensuring that all members of the party adhere to the Terms and Conditions. Only persons named on the booking form are allowed to stay in the house as Florida State Law prohibits subletting, sharing or assigning. We reserve the right to refuse admittance if this is not observed.
   3. The signing of the booking form confirms the acceptance, and understanding, of the Terms & Conditions and shall be binding on the persons intending to occupy the premises whether or not such persons have signed the booking form.
   4. All bookings are taken solely at the Owner’s discretion.

2. RATES AND PAYMENTS

1. We do NOT include the following in our rental prices:
   1. Flights
   2. Car Hire
   3. Holiday Insurance
   4. Pool heating (unless pool heating is confirmed on the booking confirmation)
2. We DO include the following in our rental prices:
   1. Utilities e.g. Water and electricity (excludes pool heating unless confirmed on the booking confirmation)
   2. Bed linen and towels
   3. The final cleaning fee
   4. Florida State Taxes (currently 12%)
3. We reserve the right to increase or decrease the villa rental price at any time until the booking becomes confirmed. We will confirm the current price at the time of booking and as soon as the booking is confirmed the cost of the villa rental is guaranteed against any further increase. This guarantee is offered subject to our Terms and Conditions and payment schedule being adhered to, and subject to there being no further amendments by the Guest to their holiday arrangements.
4. A deposit of £100 / $165 per week booked must accompany bookings, which is non–refundable.
5. The full balance must be paid no later than eight weeks prior to the arrival date. We reserve the right to cancel the booking if payment is not received by the due date. Any cancellation charges detailed elsewhere in this document will then apply.
6. In the event of any payments not being honoured by the bank on which they are drawn we reserve the right to recover from the Guest all incurred bank charges plus administration costs of £10 / $15.

3. ADDITIONAL SECURITY DEPOSIT
   
   
1. In addition to the reservation deposit, a security deposit is also required with the balance payment. This may be given by either a cheque for £200 ($350), or by completing credit card details on our Management Company's Guest Registration Form so that an authorisation swipe can be taken. This is to cover the Owners against any loss or damage (either willful or accidental) to the villa or its contents by the Guest, members of the Guest’s party or other invitees of the Guest. It covers breakages or damage to the villa and/or it’s contents, any cleaning services over and above those normally required to prepare the villa for the next guest which are necessitated by misuse or extraordinary uncleanliness, excessive use of water / electricity (such as leaving external doors open with the air conditioning on), abuse of the free telephone calls facility, and non-return of keys at the end of the holiday. In addition if the BBQ is not left in a clean condition on departure, the management company will deduct $50 to cover cleaning costs. This deposit is returnable, subject to any deductions to cover the expenses mentioned above, within 30 days of vacation of the premises. The Guest is also responsible for damages and losses in excess of the security deposit and the Owners reserve the right to reclaim from the Guest any and all additional costs incurred in rectifying the situation.
2. No inventory items, including linens and towels may be removed from the house.
3. The Guest agrees:
   1. To take good care of the property and all its furnishings, fixtures and fittings.
   2. To leave the property in a clean and tidy condition at the end of the rental
   3. To report any breakages or damage to our management company in Florida immediately it is discovered.
   4. To pay the full cost of any breakages, losses or damage to the property (the Owner’s management company will be the sole arbitrators on cause of loss or damage)
   5. To close and lock all doors and windows when the property is left unattended.
   6. To permit the Owners, the Owner’s management company or their authorised agents or technicians reasonable access to the property to carry out any maintenance if necessary.
   7. Not to sublet or share the property other than with those persons listed on the booking form.

4. CANCELLATIONS
   
   
   1. If the Guest wishes to cancel the booking they must advise us immediately in writing. All cancellations must be confirmed in writing by the person who signed the booking form. If the Guest cancels after the booking is confirmed, but more than 8 weeks prior to the arrival date, the deposit will be retained. If the Guest cancels within 8 weeks of the arrival date they will forfeit the whole rental fee.
   2. If a Guest chooses to shorten their stay, no refund will be given for the unused portion of the booking.
   3. No refunds will be entertained in the event of late or non arrival at the villa for whatever reason.
   4. In the event that circumstances beyond our control require the cancellation of the booking we will inform the Guest as soon as possible. We reserve the right to cancel any booking at any time and will only be liable to refund monies already paid by the Guest (but without interest or compensation).
   5. In cases of ‘Force Majeure’, including but not limited to, acts of God, war or the threat of war, terrorist activities, industrial disputes, riots, political unrest, fire, flood, adverse weather conditions (including hurricanes), technical / weather problems to transport, aircraft, closure of airports, failure of utility supplies, or any other event beyond the owner’s control, we will not be liable for any refund, compensation or reimbursement of expenses incurred by a Guest.
   6. WE STRONGLY RECOMMEND THAT YOU TAKE OUT APPROPRIATE HOLIDAY INSURANCE AS SOON AS YOUR BOOKING IS CONFIRMED. THIS SHOULD COVER YOU AGAINST DELAY OR CANCELLATION BEYONG YOUR CONTROL.

5. DOCUMENTATION
   
   
   1. All travel documents, insurance, passports, visas and health certificate requirements are the Guest’s responsibility. We accept no responsibility for any delay or expense incurred through any irregularity in such documents. Any cancellation made due to the inability of the Guest to conform to such requirements will be subject to the above cancellation charges.

6. AVAILABILITY OF SERVICE
   
   
   1. Registration and the key information will be available from 4pm on the day of arrival from our management company’s office locally. The villa must be vacated by 10am on the day of departure. Failure to vacate on time, without prior written agreement of the Owners or Owner’s management company, may result in extra rental charges which the Guest agrees to pay.
   2. No liability is accepted by the Owners for loss of main services or failure of appliances, nor for the consequences of the actions or omissions of persons who may control supply of mains service, nor any actions taken in the vicinity of the property by any authority over which the Owners have no control.

7. PETS AND ANIMALS
   
   
   1. No pets or animals are allowed in the villa, garage or pool area at any time. If pets or animals are found on the premises it will render the booking void, all monies paid will be forfeited, all occupants will be asked to leave the villa immediately with no further compensation and the cost of a thorough deep clean of the property will be deducted from the security deposit. In the event that the security deposit does not cover the cost of the thorough deep clean or the cost of repairing or making good any damage, the Owners reserve the right to reclaim from the Guest any and all additional costs incurred.

8. SMOKING
   
   
   1. For the comfort and safety of guests, smoking is not permitted inside the villa or garage, but Guests may smoke within the pool area as long as ashtrays are used.
   2. If the Owners or Owner’s management company find any evidence of smoking inside the villa or garage it will be regarded as a serious breach of contract and the Guests will be evicted immediately. All monies paid will be forfeited. Any costs incurred in the neutralisation of odours, or making good any damage to the property (such as, but not limited to, burn marks, discolouration or disfiguration) from cigarettes, cigars, pipes or other smoking materials, will be deducted from the security deposit paid by the Guest. In the event that the security deposit does not cover the cost of repairs the Owners reserve the right to reclaim from the Guest any and all of the additional costs involved.

9. USE OF THE POOL (AND SPA AT FAIRWAY RETREAT VILLA)
   
   
   1. SWIMMING POOLS AND SPAS CAN BE DANGEROUS
   2. The use of the pool (and spa) is entirely at the Guest’s own risk. All Guests using the pool (and spa) must read and abide by the posted rules for pool and spa safety displayed on the pool safety notice in the pool area.
   3. The pool (and spa) is not to be used by children or non swimmers without adult supervision. Children should be supervised in the pool deck area at all times.
   4. The audible safety alarm on the door to the pool is not to be tampered with, nor the batteries removed. It is there for your safety.
   5. There is no lifeguard on duty. No diving into the pool. No running around the pool (or spa).
   6. Guests using pool toys, floats and other pool based recreational items do so entirely at their own risk.
   7. Glass or crockery is not permitted within the pool area.
   8. Our pool is regularly inspected, cleaned and maintained but may be affected by dust, dirt or insects, particularly during or after bad weather.
   9. The pool (and spa) is cleaned and chemically balanced every week for the safety and comfort of our guests. On rare occasions it may be necessary to apply extra chemicals to the pool to maintain a safe and correct chemical balance. If this situation should arise during the Guest’s stay it may be necessary for all people to be out of the pool (and spa) for a period of 12-24 hours for safety reasons. Guests must follow all additional instructions given by the Owners, the Owner’s management company or their appointed pool technician.
   10. Very occasionally the pool lighting breaks down or the bulb needs replacing. The lighting may not be able to be restored without draining the pool - if this is rectified during your stay, please be aware that Guests may not be able to use the pool for up to 72 hours whilst the water is drained, the light repaired / bulb replaced and the water restored to normal levels. For this reason, pool lighting breakdowns are normally repaired when the home is unoccupied to avoid guest inconvenience.

10. POOL HEATING
    
    
    1. An additional fee will be levied if the Guest requires the pool (and spa) to be heated during their stay. This will be clearly shown as a separate item on the booking confirmation.
    2. Guests should note that the spa cannot be heated separately from the pool as it has a waterfall feature which runs water in the pool - if you wish to have the spa heated, you will need to order pool heating.
    3. Pool (and spa) heating will be switched on during the day ordered as we cannot turn the pool heating on whilst the villa is occupied by other guests. It may take some time to heat the pool to optimum temperature, depending on the ambient air temperature. We cannot guarantee the temperature of the pool (or spa) as this varies according to local factors, especially the prevailing weather conditions.
    4. The pool (and spa) thermal blankets, which are used when the pool (and spa) is heated, must be removed before any person enters the pool (or spa) and replaced after use or the heater may not function properly. The thermal blankets must be used overnight to prevent heat loss from the pool (and spa) when the air temperature drops.
    5. The Owners are not responsible for the weather and if Guests, having ordered and paid for pool (and spa) heating (usually recommended between mid-October and April depending on personal preference), find the weather and pool temperature is warmer than expected our manager will turn the heater off if requested to do so, but no refund will be given for the unused portion of the pool (and spa) heating charge.
    6. The heater is a mechanical device. As with any mechanical device, it can be subject to electrical/mechanical failure. In the unlikely event of a breakdown every effort will be made to repair the heater as quickly as possible. If the Guest has paid for pool (and spa) heating, then we shall refund, from the heating charge, only the days you are without pool (and/or spa) heating. No additional compensation will be paid.
    7. Occasionally, during the winter months if the air temperature drops very low, the heater and pump cut out as a safety feature. If the Guest has paid for pool (and spa) heating, then we shall refund, from the heating charge, only the days you are without pool (and/or spa) heating. No additional compensation will be paid.
    8. The pool heater must be switched on and off by a technician authorised by either the Owners or the Owner’s management company. The Guest must not tamper with, interfere with, or attempt to change any of the pool heater settings. Any attempt by the Guest to change the pool heater settings will render the booking void, all monies will be forfeited and all occupants will be asked to leave the villa immediately with no further compensation.

11. INSECTS
    
    
    1. Florida is a tropical state and as such insects and small creatures are inevitable and are not a cause for complaint. Their presence is no reflection on the cleanliness of the property. The villa is treated regularly as part of a pest and termite control program which may leave some dead insects. We advise Guests to keep all windows and external doors closed whenever possible; not only will this help to keep bugs from the property, but it will also enable the air conditioning unit to function more efficiently.

12. BEHAVIOUR
    
    
    1. Southern Dunes is a residential community. It is a condition of the rental that Guests should be considerate in their behaviour and keep noise levels to a reasonable level so as not to disturb our neighbours. In the event that any Guest behaves in a way that is likely to cause distress, danger or annoyance to any other holidaymakers, residents of Southern Dunes or damage to any property, the Owners or their management company reserve the right to terminate the rental agreement immediately. The Owners or their management company will not be liable for any costs the Guest may incur, nor shall we pay any compensation, nor make any refunds due to this action.

13. KEYS AND LOCKS
    
    
    1. The code number to the villa’s key box (located by the front door) will be given to Guests when the balance of the villa rental fee and security deposit have been paid. This number must not be divulged to anyone other than those people occupying the villa. Guests are responsible for the keys during their stay at the villa. If the keys are lost or stolen, the Guests will be responsible for any costs associated with the replacement of keys, locks and any damage incurred to re-enter the property.

14. BROCHURE / INTERNET DESCRIPTIONS
    
    
    1. All brochure/internet descriptions are made in good faith and every care is taken to ensure their accuracy, but no liability will be accepted in the event of any error in their descriptions. The property is in a residential area and occasionally there may be construction or other building work in the area which is outside our control and for which we accept no responsibility.

15. LIMITATION OF LIABILITY
    
    
    1. The Owners, the Owner’s management company and their agents do not accept any liability for any death, personal injury, accident, damage or loss of property or personal effects, however caused, or for any claim made as a result of this booking or the subsequent stay in the Owner’s property. The Guest is responsible for taking out adequate insurance policy(ies) to cover all risks. This waiver also applies to any people not listed on the booking form who visit the property at the Guest’s invitation.
    2. The Owners do not accept any liability for any loss, damage or injury claimed by a third party to be caused as a consequence of actions by the Guest(s) and other people occupying the property during the period of the rental.

16. CONTRACT
    
    
    1. This contract is governed solely by English law and shall be interpreted in accordance with the laws of England and all parties hereby submit to the exclusive jurisdiction of the English courts.

17. COMPLAINTS
    
    We sincerely hope that you have no cause for complaint during your stay, but if a problem should occur with the villa or its facilities please report this to the management company immediately so that they can investigate and attempt to resolve the issue locally. If the issue cannot be resolved to your satisfaction by the management company or you are dissatisfied with the outcome, the complaint must be put in writing, with a copy sent to both the management company and the Owners, within 14 days of departure or there will be no recourse. Please be aware that the Owners and their management company are not always able to control the components of your rented accommodation and it is possible that an advertised facility may have to be withdrawn or changed due to circumstances beyond their control and for which they cannot take responsibility.

WE STRONGLY ADVISE ALL OUR GUESTS TO TAKE OUT TRAVEL INSURANCE FOR THEIR WHOLE PARTY AS SOON AS THEY HAVE BOOKED ANY PART OF THEIR HOLIDAY - WHICH INCLUDES CANCELLATION CHARGES COVER AND COVER FOR ANY OTHER LOSSES WHICH MAY OCCUR. IF YOU CHOOSE NOT TO DO THIS, YOU NEED TO BE AWARE THAT YOU WILL PERSONALLY BE RESPONSIBLE FOR PAYMENT OF ANY CANCELLATION CHARGES WHICH MAY BECOME DUE.

GUESTS ARE ALSO ADVISED TO TAKE OUT A POLICY WHICH INCLUDES MEDICAL COVER. MEDICAL CARE IN THE USA IS EXTREMELY EXPENSIVE AND YOU ARE STRONGLY ADVISED TO ENSURE THAT YOU HAVE APPROPRIATE INSURANCE IN PLACE FOR YOUR VISIT TO FLORIDA. ANY CLAIMS FOR COMPENSATION, LOSS OR INJURY MUST BE DIRECTED TO YOUR INSURANCE COMPANY AND WILL NOT BE ENTERTAINED BY THE OWNERS OR THEIR AGENT.

Email:best_golf_villas@hotmail.com

www.the-best-golf-villas.net